1. Introduction
AskHimani.com (“we,” “our,” or “us”), operated by Dt. Himani Sharma, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, digital platform, and clinical nutrition services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth, gender, and address provided during registration or consultation booking.
- Health & Medical Data: Medical history, lab reports, dietary preferences, allergies, body measurements, weight, health conditions, and medications — shared for clinical nutrition purposes.
- Usage Data: Meal logs, hydration tracking, weight entries, compliance scores, and other interactions within the platform.
- Device Information: Browser type, IP address, device type, operating system, and access times.
- Communication Data: Chat messages, consultation notes, and uploaded files exchanged between you and your dietitian.
- Photos: Progress photos, food photos, and profile pictures uploaded voluntarily.
3. How We Use Your Information
- To provide personalized clinical nutrition services and diet plans
- To track your health progress, compliance, and outcomes
- To communicate with you via chat, email, or notifications
- To schedule and manage appointments
- To generate analytics and insights for your health journey
- To send reminders for meals, hydration, and appointments
- To improve our platform, services, and user experience
- To comply with legal and regulatory requirements
4. Data Security
We implement industry-standard security measures to protect your data, including:
- AES-256 encryption for sensitive medical data at rest
- SSL/TLS encryption for all data in transit
- Role-based access control (RBAC) ensuring only authorized personnel access your data
- Regular security audits and vulnerability assessments
- Secure session management with automatic timeout
- CSRF protection and rate limiting on all endpoints
5. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data only in these circumstances:
- With your dietitian: Your assigned dietitian can access your health data to provide clinical services.
- Service providers: Trusted third-party services for email delivery, cloud hosting, and payment processing — bound by confidentiality agreements.
- Legal requirements: When required by law, court order, or governmental authority.
- With your consent: When you explicitly authorize us to share information.
6. Cookies & Tracking
We use essential cookies for authentication and session management. We may use analytics cookies to understand how users interact with our platform. You can control cookie preferences through your browser settings. We do not use cookies for advertising or tracking across third-party websites.
7. Your Rights
You have the right to:
- Access: Request a copy of all personal data we hold about you
- Rectification: Correct inaccurate or incomplete data
- Deletion: Request deletion of your account and associated data
- Data Export: Request your data in a portable format
- Withdraw Consent: Opt out of non-essential communications at any time
To exercise these rights, contact us at himani@askhimani.com.
8. Data Retention
We retain your personal and health data for as long as your account is active or as needed to provide services. Medical records are retained as required by applicable Indian healthcare regulations. Upon account deletion request, we will remove your data within 30 days, except where retention is required by law.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. Minors may use the platform only with parental or guardian consent and supervision. We do not knowingly collect data from children under 13 without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us: